If you’re keen to learn more about the KYC (Know Your Customer) process at online casinos, you’ve come to the right place.
On this page, you can learn more about how to get your new online casino account verified in as little time as possible. You can also find out exactly which documents you need to have ready to gain full access to everything the casino has to offer.
Why is the KYC process important at online casinos?
The KYC (Know Your Customer) process is basically an account verification process that is required by law in many countries to prove you are who you claim to be. There are three main reasons why online casinos use the KYC process, including the following:
There are some online casinos that don’t require the KYC process, but these sites are often not licensed by top-tier licensing authorities or controlled by reputable iGaming operators.
You can send the documents to the casino’s account verification department as soon as you fill out the online application form and your new account has been activated.
If you aren’t sure exactly where to send them, contact the casino phone support agents, and they will be able to point you in the right direction.
What kind of documentation is needed?
Let’s start by taking a look at the type of identification you can send. Most online casino verification departments will happily accept a scanned colour copy of your driving license, passport, or another nationally accepted form of ID.
All you need to do is use your mobile phone camera (or any other HD camera) to take a clear picture (sometimes back and front is required) of your ID.
Save it to your computer and send it to the casino as an attachment via the live chat support feature or from your email address to the casino’s verification department. Just make sure that your ID is currently valid. They will not accept invalid/expired/out-of-date documents.
Your proof of address document can be a recent bank statement, gas or electricity bill, a mobile phone/telephone bill, or something similar. This document must clearly have your name and current address on it, and it must be less than twelve weeks old.
How long does the verification process take after I have sent my documents in?
The length of time it takes to complete can vary from one online casino to the next, depending on how busy their verification department is. However, in most cases, it doesn’t take any longer than 48 hours for them to check and approve your documents and fully verify you.
Some online casinos have been known to do it within less than ten minutes of new accounts being opened. Some casinos are a lot busier than others, so be prepared to wait up to 48 hours.
What happens if I don’t complete the KYC/account verification process?
If you don’t complete the KYC/account verification process, your account will likely be temporarily frozen. You would still be able to log in, but you couldn’t top up your account, play games, or withdraw your winnings.
As soon as your details have been verified, any temporary suspension/lock that was put on your account will be lifted. To ensure you get this out of the way in as little time as possible, try to have the necessary documents ready to send to the casino as soon as your new account has been activated.
There’s nothing worse than going to the cashier to make a withdrawal only to realise you haven’t fully verified your account yet. To avoid disappointment and unnecessary waiting around, it’s better to be prepared and have the documentation stored locally on your desktop computer or mobile device.